Unbelievable!! This is the best customer care response I have ever received from any corporation in 3 years!! I have been doing some "volunteer" work for Dell customers over the past three years and I am going to use this letter as an example of an awesome customer care experience. You told me what to do. You told me how to use my hardware. You told me how to use another company's hardware (DV camcorder). You told me how to use Microsoft's drivers. And then to my amazement you took the initiative and refunded my order for software that I do not need. You made me feel that my experience was more important then your profit and you now will not only have a customer for life, but free advertising when I post this response on my Blog and my forum that is there to help customers. If you are interested in seeing this post go to rampantspeculation.com and click on the Blog tab. You will need to register for the forum and blog separately, but this would give you a place to talk about your products. Thanks so much for taking the time to "serve" me.


David

Perfect!!
Panos you are genius.
That really seems to have fixed this.
The it is like night and day, I capture for a minute and stop, and it is done right away.
I really appreciate all your kind help and patience, it really made a difference.

Hey, take the rest of the day off ;-) (Yes, I know it is all ready well into the night there).

John

1394.store,
It's been a pleasure ordering from you.  Ships quickly with tracking info.
Fabulous.
Don't change!!!!

Tom

Thank you also for the other order, you shipped it very quickly, I check out the tracking number on the UPS website and it's in time. So professional!

Nima

I'd just like to thank you both for the fantastic response to my email enquiry. I've now ordered the 5 port firewire 800 hub through Scorpion Vision where I received excellent service from Vicki and Paul.

It's been a delight to deal with your company and I wouldn't hesitate to recommend you to others.

Ian

We feel that we've reached a resolution on the problems we've been experiencing. Thank you for sticking with us and helping to troubleshoot!

Thanks,
Susan

thank you very much for your perfect support.

Werner

That’s super, thanks for the great service (and the case).

Joris

Thanks so much for your excellent response on how to implement a fake software trigger. The steps you outlined are very clear and I think I understand what needs to be done.

Ram

That worked perfectly. I need to get a better lens now but I am headed in the right direction. Thank you so much for the excellent support!!!

Randy

We received the repeaters and the PCI adapter. It is working perfectly now. Thank you very much.

Panos thank you also for all your assistance in solving the problem. You guys really provide a great service and we will definitely make use of your company in future.

Willem

Success!!

Thank you so much, Panos, for all your help. The K-Lite codec setup was able to determine that DirectShow was not registered properly in this computer, and so it fixed the problem. Everything now works fine in Fire-i!

Al

I must congratulate you on your prompt and helpful customer service. It has been a pleasure dealing with you, and I will definitely purchase further products from Unibrain.

Dayton

Again thanks for the quick response.
It is a pleasure doing business with you,

Christopher

Many thanks, I wish everybody is so fast as you.

Ed

Thank you so much for the code clarification. It was incredible help! I have my program working now.
Thanks!

Jon